If the mouthpiece is undamaged and unaltered, you may return your order within 21 days from the date of your receipt for a full refund (not including shipping). We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
There are no returns offered on gold plated pieces unless you have received something in error or a defective item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Most orders ship with 3 – 10 business days. Please allow up to 3 weeks for delivery on all international orders
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.